After a rocky two day start, we've decided to hire our brand new 24/7 phone answering service.  They made mistakes both in the production of the service - how well they answered the calls - but also in the complete mishandling of our complaints.   Brian goes into how the law firm trains, retrains, reviews, and manages new client phone calls in order to maximize the number of clients that we can help.  ____________________________________ Brian Glass is a nationally recognized <a href='https://benglasslaw.com/bio/brian-glass/'>personal injury lawyer in Fairfax</a>, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others. Want to connect with Brian? Follow Brian on Instagram: @<a href='https://www.instagram.com/thebrianglass/'>thebrianglass</a> Connect on <a href='https://www.linkedin.com/in/fairfaxpersonalinjury'>LinkedIn</a>

Life Beyond the Briefs

Why We Fired Our Answering Service After 48 Hours | Improving Your Law Firm's Intake Process

At Life Beyond the Briefs we help lawyers like you become less busy, make more money, and spend more time doing what they want instead of what they have to. Brian brings you guests from all walks of life are living a life of their own design and are ready to share actionable tips for how you can begin to live your own dream life. 