Customer Experience Leaders
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August 12, 2019 9:01am
47m
Ben Lynch is the CEO of Clinic Mastery, a company that helps healthcare businesses grow by putting customers first. In this episode, Ben shares his tips for creating a ‘care’ factor in healthcare, and also the process to identify and fix systemic problems in a business to improve the overall customer experience.
Resources mentioned:
Key takeaways (starts at 41:02):
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
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