You’ve heard me preach the power of workflows for years—but what if that’s not where your client experience actually starts? In this episode, I’m sharing the mindset shift that’s changed how I support creative entrepreneurs and why I’m putting client communication front and center. We’ll talk about what most people really need before they’re ready to automate, the truth about writing emails that connect, and why your words matter more than your workflow (at least at first).Mentioned in this Episode<a href="https://coliejames.com/glowup" rel="noopener noreferrer" target="_blank">Systems Glow-Up Challenge: Email Edition</a>Find it Quickly01:05 – Why I’m shifting focus from workflows to communication02:36 – The real difference in your client journey03:42 – What held me back from teaching email strategy04:37 – The spark (not a framework) you actually need05:22 – Why most people aren’t ready for workflows07:06 – Communication comes before automation07:41 – A sneak peek at the Systems Glow-Up challenge

Business-First Creatives

What I Got Wrong About Workflows (and What I’m Focusing on Now)

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living! 