The Story

Investigation: Why British Gas has been breaking into customers’ homes

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February 08, 2023 10:00pm

31m

A Times journalist went undercover to show that British Gas obtained court warrants to break into customers’ homes to force fit prepayment meters. The investigation led to immediate responses from the company, the regulator and from government. So how did the investigation unfold?

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Guest: Paul Morgan-Bentley, Head of Investigations, The Times.

Host: Manveen Rana.

Clips: Times Radio, Sky News, BBC, Parliament.



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